Lenore Biever lost more than one million PC Optimum rewards points after someone apparently hacked her account and went on a shopping spree.
The points — which are worth more than $1,000 in product rewards — were spent on March 7 at two Loblaws-owned Pharmaprix drug stores in Laval, Que.
Biever lives in Saskatoon and has never been to Quebec.
“I was shocked,” she said, after discovering the bogus transactions plus an indication that a mystery cellphone had been linked to her online account. “I’m still in shock, like how did [the thief] figure it out?”
Other PC Optimum members are asking the same question.
CBC News interviewed eight people across Canada who say they’ve each had more than 100,000 points stolen from their accounts after Loblaws merged its two rewards programs — PC Plus and Shoppers Optimum — to form PC Optimum on Feb. 1.
The reported thefts are just one more problem plaguing Loblaws, which is already dealing with technical glitches with PC Optimum, and fallout from a bread price-fixing scandal , including related fallout over asking